Who we are
Company Registered with CQC – Shield Health & Social Care Ltd
Company Number: 11894720
Address – 49 Chapeltown, Pudsey, Leeds LS28 7RZ
Contact Telephone – 0113 2430344 / 07702 674834
Company Director: Mrs Shelley Marie Gunn –info@shieldhsc.org
Registered Manager : Mrs Shelley Gunn – shieldhsc.sg@gmail.com
This privacy notice explains how we use any personal information we collect about you (service users and employed staff), during the information gathering processes known as Recruitment and Selection, Induction, and also our Initial Assessment of Need. All data storage and retention is reviewed annually alongside our NHS Digital Toolkit.
Topics we cover are:
- What information do we need to collect about you
- How information about you will be used
- Access to your information and correction of information
- Safe storage of personal information
Our website address is: https://atomic-temporary-196724102.wpcomstaging.com.
Comments
What information do we need to collect about you?
The nature of the care service we provide means that very personal and sensitive information is shared during discussions with both employed staff and service users. This is openly and honestly, to ensure we can meet service users health and social care needs in ways that are unique to individual circumstances.
The specific type of information is required in order for us to meet our legal and regulatory obligations as a registered care provider.
The Lawful Bases which we, Shield Health and Social Care use are contained within under the Data Protection Act 2018 and Under the General Data Protection Regulation (GDPR), are:
- Your consent – consent can be removed at any time by contacting the Registered Manager.
- We have a contractual obligation with yourself and/ or Adult Social Care.
- We have a legal obligation.
- We have a vital interest.
- We have a legitimate interest
Website related: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
How information about you will be used
We may share information regarding your health and care needs with those who have a need to know, namely Health Professionals, such as GP’s, District Nurses, Hospitals etc., Local Authorities, includes departments such as Adult Social Care, Social Services, Housing, Day Center’s etc. Any relevant person identified by you, such as an L.P.A., and our care staff.
If you request a password reset, your IP address will be included in the reset email.
We would like to contact you about the services we provide, please indicate below your preferred contact method.
Post Email Phone SMS
We will not share your information with anyone except those indicated above, unless required by law. If you do not wish this information to be shared, please indicate below.
Yes No
Personal information supplied to us is used in various ways, for example.
- To agree your person-centered care and support plan
- To review your care needs
- To monitor your medication support
- To help us improve the future of our service delivery.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How will we use this information
Upon completion of your Assessment of Need, we compile a Person-Centered Care and Support Plan which sets out tasks, aspirations, and outcomes in order to meet all your identified needs and this is regularly reviewed and updated. This includes liaison with all those involved in your care such as close family members, your representative relevant health and social care colleagues and other professionals.
Access to your information and correction of information
All files held in your name are available for you to access upon request and you can ask us to remove or change any information at any time which is inaccurate.
Shelley Marie Gunn – Email: shieldhsc.sg@gmail.com alternatively you can also email mailto:info@shieldhsc.org with your query.
Alternatively, you can write to us at 49 Chapeltown, Pudsey, Leeds, LS28 7RL
When you use our website, cookies are text files which collect log on information and visitor/s behaviour information. Cookies track visitor use and compile statistical reports on website activity. You can set your browser to accept or decline cookies. Please be aware that a decline preference may mean a loss of function in some of our website features. Our website link will take you to our Confidentiality and GDPR policy.
For further information on cookies visit: www.aboutcookies.org or www.allaboutcookies.org
Your data protection rights.
Under data protection law, you have rights including:
Your right of access -You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete any information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another care organisation, or to you, in certain circumstances for care at home.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to your request.
How we store your personal information
Your information we hold in the office is stored in a secure locked cabinet. Access for this information is for senior staff responsible for the upkeep of your information.
We keep all personal information for three years in a secure area of the office (archive area) this is then disposed of using the ‘Shred it’ service and or by our office staff using the office allocated shred machine, when this is used all shredding will be carried out on site.
All information stored on the computer (hard copies) are held on a hard drive which is secure, and password protected. We routinely back up the hard drive and this is done on a routine basis by the registered manager and or a nominated senior office staff.
Data on the computer will be held for three years as we do with paper copies this is then taken off the hard drive by the registered manager and or the nominated senior office staff.
How to complain
If you have any concerns or a complaint about our use of your personal information, you can make a complaint direct to us at:
49 Chapeltown, Pudsey,
Leeds, LS28 7RL
Telephone – 07702 674834
Email: info@shieldhsc.org
Further information regarding our Comments, Compliments and Complaints Policy can be accessed by visiting COMMENTS, COMPLIMENTS & COMPLAINTS – SHIELD HEALTH AND SOCIAL CARE (shieldhsc.org)
You can also complain to the ICO if you are unhappy with how we have used or saved your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk