The Accessible Information Standard directs a consistent approach to Identifying, Recording, Flagging, Sharing and Meeting individual service users’ information and communication support needs at Shield Health and Social Care.
The Five steps of the Accessible Information Standards (AIS) are as follows ;
- Ask – Identify if an individual has communication or information needs related to a disability or sensory loss.
- Record – Clearly Record a persons communication needs in a standard way.
- Flag/ Alert/Highlight – Mark the persons file or notes to indicate their preferred communication needs.
- Share – Ensure the relevant care staff and supporting staff are aware of the individuals needs.
- ACT – Take the necessary steps to Meet those needs within the health and social care systems of support.
Where required we can provide information in other accessible formats – audio description or larger print for example. We can also offer support to read through your care plans and ECM details retained on file with your allocated support worker or the service manager.
All information we provide is with a standard text styles and within a reasonable scale size for an easy read accessible for the majority of our existing service users.
We have access to Easy Health / BSL websites which provides easy read resources all services, treatments, health conditions and information to meet your care needs. See link available below.
Our senior office staff have insight and aim to complete necessary specific training surrounding accessible information.
We openly request feedback from support and services we provide. This helps us to make improvements with the services we provide to always ensure we are able to meet everyone’s care needs to a high standard.